Mr. Hooper,

It has been my good fortune to have been closely associated with Lynn Hooper since 1995. Our associations have involved participation in common social and community activities, business interactions, church and religious events, and military associations. In each environment, Lynn has reflected the same exceptional integrity, interest in others, highest moral and professional standards, and a unique capacity to integrate the views of others to achieve shared objectives.

An example of Lynn’s application of these principles to his life follows:
Since my wife and I are a two car family, I, the husband, have been relegated to ownership of a utility type vehicle to satisfy support and assistance for widely varying tasks: athletics, church, fraternal, military organization, and community activities. In this regard, after surveying numerous car dealers and locations without satisfaction, I turned to Lynn for guidance and assistance. After detailed discussion of my requirements, Lynn offered to look for the special type vehicle I desired. While time was not a major criterion, performance and costs were major considerations. Following an extensive search, he presented two vehicles for my selection. One of which I selected and which has provided me much satisfaction.

Lynn’s willingness to make an extra effort, his high professional and ethical standards, unique interest in the individual, is indicative of not only the outstanding qualities as the owner and manager of an exceptional and very successful dealership and a way of life.

C. Hymers

Mr. Hooper,

AUTOMOBILE PURCHASE EXPERIENCE
RE: HOOPER’S QUALITY CARS, LTD

My automobile purchasing experience spans the course of some 45 years. I purchased 16 different autos in various U.S. locations (South Dakota, Kansas, New Jersey, and Virginia) plus overseas (France).

I had become convinced over the course of the first 15 purchased that buying an auto just could not be a pleasant venture. I had dealt with small, medium, and large firms – the salesmen consisted of friends, relatives, school classmates, strangers/first time acquaintances, and recommendation from other buyers of friends. Until I made my sixteenth or most recent purchase, my purchasing experience could best be described as barely acceptable, or satisfying, but left thinking I’d rather not do it again, ranging down to a miserable, or I sure will not go back there again!

The last purchase was made from Hooper’s Quality Cars, Ltd. And no matter how I reflect back on the venture I always come to the same conclusion – “a pleasant and professional experience”! In addition to deserving high marks on all the normal attributes (courtesy, honesty, knowledge, administrative, etc.), Mr. Hooper made me feel like I was definitely the buyer of the auto I wanted not just the receiver of one he wanted to sell.

I will definitely return to his firm when the need arises and I highly recommend his firm to anyone seeking a fair, no nonsense, and pleasant car buying experience.

Yours truly,
Leeland R. Jost

Dear Hoopers Quality Cars,

I recently received a letter from you in appreciation of my attempt to pay off my debt to you. I enjoyed your letter so much I had to read it twice. I am very grateful and thankful that you find my character outstanding. I don’t know how to thank you for your great patience, and understanding with me. I know I was not easy to deal with at the time but then again who would be under the circumstances?

My husband also would like to thank you for he also was trying to help me pay for my debt. From this point on I hope you and your family enjoy the holidays and may God bless all of you. Thank you again so much. Something like this has never happened to me before. I am very grateful and awesomely happy that now this is one debt that I no longer have to worry about anymore. And, once again Stephen Hooper, thank you for being patient.

Happy Holiday
Tiffany H. & Family

PS. In turn I am sending you and Hoopers Quality Cars a photo of my husband and I.
That way you’ll always remember me. Maybe we can do business again in the future :)

Dear Mr. Hooper,

My husband & I were in dire need of a second car, and after looking around for a while we passed by your lot. A small red car caught my eye so we stopped. I just really want to thank you for your time and faith in us. When we first walked in your dealership, you worked with us in getting the car I wanted. When other dealers turned us away, you were always honest and up front about every car we had bought. You worked with us even though we had little to put down and yes even traded a previous purchase that had been paid off.

Over the years we have bought 7 great cars from you and yes there have been many problems along the way between lost jobs & medical bills and late payments. If it wasn’t for your caring and understanding we would not have a car today.

We appreciate all your time and understanding even when our payments have been months apart.

Thank you so much to all of you at Hooper’s Quality Card LTD.

Sincerely,
R. & M. Halloway

Mr. Hooper,

I’m writing this letter as a satisfied customer of HOOPER’S QUALITY CARS, LTD. I have purchased three vehicles from this establishment over the past few years with 100% satisfaction. The words QUALITY CARS truly means something to Mr. Hooper. All of his vehicles are guaranteed for 90 days and also come with a Carfax report to verify mileage and accident history. He goes above and beyond just selling a car to a customer; he always makes sure the vehicle is in proper running order. The customer is assured satisfaction and safety. When leaving the lot you also have the luxury of permanent plates, not 30-day tags. This means less hassle for me the customer but this has never been a thought in my mind when dealing with HOOPER’S. It has been my experience that if I have had any problems, it has always been promptly and thoroughly fixed with no expense to me. I would recommend purchasing a vehicle from HOOPER’S, with no hesitation. I would like to thank Mr. Hooper for being a trustworthy and responsible businessman.

Sincerely, A Satisfied Customer
BJ Chambers

Mr. Hooper,

We are writing this letter to let you know how greatly we appreciate Hooper’s Quality Card. They are friendly, upfront, and most of all honest, not pushy and deceptive like other car dealers we have visited.

We purchased our first vehicle from them two years ago and were so pleased, with their service, warranty, and quality of cars, that we have purchased three other vehicles from them. For example, our second car occasionally had trouble starting a few weeks before the warranty was up. We notified Hooper’s, they had it checked out. The warranty had expired and the car died on the freeway leaving my wife walking home in the rain. I called Hooper’s that night leaving a message, asking if they could help in anyway. They quickly responded the next morning, by having us tow the vehicle to the auto repair shop. Hooper’s had the vehicle repaired, even though they were not obligated to help with the repair.

We believe that Hooper’s Quality Card really is the definition of quality. We thank them for supplying such good quality vehicles, friendly service, and honesty.

Sincerely yours,
K & W Concepcion.

Dear Mr. Hooper,

Thank you for being so kind, patient, and understanding with me. In the future I shall continue to recommend you to family, friends, and other acquaintances. When things get better for me, I too shall visit your dealership first. Thank you again and may God bless you.

J. Johnson

Mr. Hooper,

I am writing this letter in regards to Hooper’s Quality Car’s Inc. They are some really nice people, as well as being fantastic, business oriented and up-to-speed with the individual on a very personable manner.

I moved here from upstate NY in Sept of 1997 with an ‘86 Subaru that wouldn’t pass inspection and over a grand to fix it. It was time for something newer so here I go with $500 in my pocket. Well later after stopping at several places and getting shot down, I stopped at Hooper’s, looked around and out comes Mr. Hooper. I liked him right from the start. I felt comfy talking with him. Anyway, after a little bit of paperwork I was on my way with a Chevy cavalier, with $500 down and $75 every two weeks for one year.

Payment options with Hooper’s are great, and very accommodating. Things happen in everyday life and they are willing to help in every effort as long as you are honest.

In Dec 23 of 1999 my car died two days before Christmas. I called Mr. Hooper and explained what happened and if he could help me out. The only thing I told him is that I only had three hundred dollars to work with. He told me he had nothing in the range to work with and that I should try elsewhere. I said thank you and hung up the phone. Well, I guess I’m really stuck now! So A friend of mine took me out looking and I had no luck. When I got home, the answering machine is taking a call from Hooper’s saying if you don’t find anything call me and we’ll get you fixed with something! So I call Lynn and tell him I didn’t have any luck and asked him what he could do for me. He said to hang on and that Stephen would come pick me up at home and bring me to the dealership. I was surprised but said okay and thank you.

He came and picked us up at 3pm and I drove home in a 1994 Geo Metro for 300 down and 150 every two weeks for a year. I just recently traded him back the Metro and bought a 2000 Daewoo Lanas and there are times that it is very hard to pay the 300 a month but I call him up and ask if it is okay to split the payments and he has yet to tell me no.

I pay my late charge and it is a great place to buy. I have brought 3 other people there as well to buy. I have nothing but respect for Mr. Hooper. I also wish him the best that life can offer him.

Sincerely
J. Smalley

Lynn -

It was a pleasure doing business with you. I look forward to doing so again. What you did was/is very much appreciated. I’ll always associate you with my first Benz.
Thanks also for the space. Sorry it took so long. Any buyers? Aha.

Take care-
K.E.

PS. A fond hello to your wife.

You couldn’t have been more thoughtful.

Just wanted to say how much I appreciate your kindness & understanding. May the Lord always watch over you.
A bunch of thanks,

Ms. S. Montero

Mr. Hooper,

Please find the final payments of 575.00 enclosed. I would like to thank you for your patience, understanding and concern through this whole ordeal.

God Bless
Sincerely,
Sheri

We are sorry that the deal did not work out. But it was refreshing to meet an ethical person who puts principle above profit.

Bob & Kay E.

Exceptional Service.

Sir, I am pleased to endorse the extremely great quality that I have received, and continue to receive from my favorite car which I purchased so many years ago (1998 Toyota 2 door Sedan)

I have never been enticed to look for a replacement because the car has never failed. Just routine maintenance does the trick. Best of all it really keeps up with the DC area traffic. I’d guess it has about three or four years as a minimum.

Thank you very much for all the money that I have saved through this car’s efficiency.

R.A. Grube Colonel, US Army Retired.

Mr. Hooper,

I’ve bought two automobiles from Mr. Hooper and Steve, his son. They’re great people to do business with and they’re very fair. They’ll do whatever they can to help you out.

I’ll continue to buy another automobile from them whenever they have something that’s more to my needs.

Thank You
M. Polaski

Mr. Hooper,
Re: Hooper’s Quality Cars

I was in desperate need of a car. My neighbors referred me to Hooper’s as they dealt with them on their vehicle and were most pleased with the service they received. I took am delighted with my “new” car and the service I receieved. I would and will tell anybody in need of a vehicle to see them

Sincerely,
Grace & Lester

Mr. Hooper,

I’d like to tell you about my experience with Hooper’s Auto’s. I was actually offered a deal by another car lot the day before but I wasn’t being treated fairly and happened to pass Hooper’s on my way home. I saw a sporty red Miata in excellent condition and decided to stop.

I walked in, explained my credit situation and filled out an application. There was NO pressure or hassle or outrageous interest rate. Within in an hour ½, I was provided with a full history of my new car, license plate transferred etc. and drove away in my new car.
It has been a very positive experience. They are always pleasant and always willing to work with me if my schedule conflicts with my payment date. I would highly recommend Hooper’s. you’ll get a great car, no hassle and an overall great experience.

Sincerely,
Stephen Joseph

Mr. Hooper,

I am writing to give kudos for Len Hooper and his staff at Hooper’s Quality Cars located in Stafford, Virginia. I purchased a vehicle from Len in April 2003. It was at a very difficult time in my life and I needed a decent used vehicle quickly.

Shortly after purchasing my vehicle, I had a pretty freaky thing happen. While driving to work, a huge boulder fell off a dump truck and totally smashed one of my headlights. After doing some searching for a replacement myself, I finally asked Len if he had any contacts in the used auto parts business. He immediately got on the phone and made calls to all of them.

I am very pleased with the service and understanding that Len had given to me for the last twelve months that I have been making payments on my vehicle. There have even been a few times that I was unable to make my payment on time, and he has always worked with me and really seemed to understand that I was doing the best that I could.

I most likely will purchase my next vehicle from Len. I don’t think I would have been treated as weel anywhere else. The service has been exceptional. No wonder his business is so successful!

Sincerely,
A. Goulla.

Dear Mr. Hooper,

I am S. Welch, a customer of yours. I have purchased four cars from your lot. You have quality cars with little maintenance. I will continue coming to your dealership for cars in the future. I have been happy with every transaction.

Thank you
S. Welch

Mr. Hooper,

My buying experience from Hooper’s Quality Cars, Ltd was wonderful. It was nice because Mr. Hooper didn’t pressure me to purchase anything from his car lot. He gave me a great deal and there were no loopholes that I had to deal with. He told me everything that he was doing from filling out papers to explaining the car in detail. All of Mr. Hooper’s cars go through careful inspections. There weren’t any problems with my car at all. It was very clean and in great condition. My parents have bought cars from Mr. Hooper and would recommend him to any of their friends.

Thank You.
Jessica Z

In regards to Hooper’s Quality Cars,

My wife & I relocated to Virginia in 2001. We were in need of a second car but had a minimal amount of money to put down. We visited numerous car lots, both big and small, but they were all about the numbers not the people.

We drove past Hooper’s to a dealer up north from their location in hopes of finding a vehicle that we so desperately needed. On the way to the dealer my wife kept talking about the cute car she saw at Hooper’s and I must say that was one of the best decisions I (we) ever made.

Our first purchase, a ’94 Ford Aspire, which we still own to this day, was made that day. The staff which is family and family oriented was top notch. They made us feel like part of the family. They worked with us with the down payment, worked with us when we were short with our payments, and even more so when we required service to our vehicle that we already owned, recommended a great mechanic. The professionalism was so good that we went back and purchased another car. Both cars are still working in the same condition as the day we drove them off the lot.

As far as patients and working with the customer, Hooper’s is great. I highly recommend them, so much that we are going back for our third car this summer.

Thank You!
Two Happy Customers
Mr. and Mrs. Jefferson

Mr. Hooper,

My business dealing with Hooper’s Quality Cars has involved the purchased of two vehicles over the recent years. I returned to Hooper’s Quality Cars for the second vehicle because the “Quality” was not only in the car, but also in the way Hooper’s treated me and conducted business with me.

The following items serve to substantiate my statements.
• Greeted and treated in a professional manner
• Courteous and respectful while ascertaining my vehicle needs in conjunction with my stated financial requirements
• All aspects of the paperwork were presented and explained in a clear and concise manner
• Willingness to work with me on making the required down payment
• Flexible in setting up payment schedule with regard to my employer’s pay schedule
• Willing to work with me when a personal crisis necessitated my payments to be made later than the scheduled payment while treating me in a professional and courteous manner during this embarrassing incident
• Went to an inordinate amount of effort to register my vehicle when I moved to another jurisdiction
• Immediately responded to my needs when my vehicle was totaled in an accident by arranging to meet me during non-regular business hours to secure another vehicle
• Second vehicle delivered immediately, paperwork and financial aspects were extremely smooth and handled quickly, with flexibility in regard to my making the required down payment

Hooper’s Quality Cars in Stafford, Virginia has maintained a professional yet friendly relationship with me over the years. I would recommend them to anyone that I know.

Sincerely,
T. A. Witt

Mr. Hooper,

Thank you for your understanding during a hard time for me. It was my desire to complete this payment on time. Sorry! God is so good and gracious to all that call upon His name.

Yvonne G.

Mr. Hooper,

Thanks so much for giving me the opportunity to purchase a vehicle, when many others would not. You have been wonderful to deal with. I will recommend you to anyone that may be in the market for a good, dependable used vehicle. Thanks again for everything.

T. Peck

Mr. Hooper,

Thanks again for your kindness & understanding. I have my job! It took a committee but they re-instated me. So I’m back working for Eckerd Corp. but with a different crew. I started back Sun 2/3 & because we are on the road they gave us per-diem hence I could send you something. However my first paycheck will be on the 15th but only for 1 week. I will send money then & every Monday when I get per-diem. Again, thank you both.

Emma